Series not complete on sky puck

[Pedmiguel]

I am trying to watch Chernobyl episode 5. So far all other 4 episodes are available and played without any concerns, but episode 5 is not on the series page. I can find it on sky go on my phone, but not on the Sky puck. Anyone had this issue before? 

[MightyQuinn]

Hi @Pedmiguel   Try contacting viewer relations by emailing [email protected] 

[lettice]

Are you still seeing no episode 5?

Just checked on my Puck and I can see and play all five episodes.

[Fothergill1]

Hi @lettice  purely out of interest I checked on my puck and like @Pedmiguel I am only showing episodes 1-4 with episode 5 missing.

@Pedmiguel as already suggest by @MightyQuinn email Viewer Relations giving them as much information as possible.

[lettice]

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@Fothergill1 wrote:

Hi @lettice  purely out of interest I checked on my puck and like @Pedmiguel I am only showing episodes 1-4 with episode 5 missing.

@Pedmiguel as already suggest by @MightyQuinn email Viewer Relations giving them as much information as possible.

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Odd.

Did you do a search or looking through the rails?

Ive done a voice search, manual search and checked out the rail under TV series> Sky Atlantic> Chernobyl and all five episodes show.

Also added it to my playlist and all five episodes are listed there.

[Fothergill1]

@lettice  I just did a voice search and then opened the resulting icon (Sky Atlantic).  Just done it again and still episode 5 is missing.  I'm not concerned as I watched the series ages ago but it is a bit frustrating for those currently watching if they can't get access to the final episode.

[Tanya62]

I am having this issue too. It's my first time watching the series, I finished Episode 4 and I went to play 5 and it is not there. I downloaded the sky go app on my phone and it is on there. But i would rather not watch it on my phone.