Faulty Sky puck

[RoyL2]

Can anyone tell me how I can actually contact someone at Sky about my faulty puck instead of being sent round in circles by the app? Our puck is constantly faulty - it won't start, can't get a wifi connection (we have full fibre broadband and no other devices have issues), shows on the planner won't play, the sound suddenly just stops (again, no issues with other connected devices). I'm sick or having to reset the puck every couple of days just to use it. It's been going on for months and I'm sick of it and with Sky for making it so difficult to resolve.

[mikealanr · Accepted solution]

Hi @RoyL2 

Sky's contact numbers are listed here: https://www.sky.com/help/articles/viewing-help

MikeAlanR