Second Sky puck not connecting to account

[Tcaddy]

I have just started with Sky Stream.  I got a deal with whole house and two Sky pucks included.

My first puck connected fine, earlier in the week.  I waited until now to install the second puck.

The puck has set up OK and connects to the hub, however it fails to link to my account.  I tried it first by connecting to the hub via a land line and then connected it via wifi.  Same result, it tries to link to my account but comes back after a while with a message saying that it was unable to link to my account right now.

When I checked online previously, both pucks were shown in my account with the ID numbers.  I checked online tonight and I can't see the same window that was there before.  I just see a single active Sky puck and the option to buy another one.

What has happened to my second Sky puck entitlement?

[Chrisee]

@Tcaddy this sommething you need Sky to sort your post has been escalated to a Sky team who should be in touch inviting you onto a chat session through the forum where a chat icon will be added.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Tcaddy.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Tcaddy]

Hi, thank you for your reply.

The following day I found that the puck had connected.

I don't know if this happened automatically or was as a result of someone's intervention.

However, on checking the Sky literature, it did advise to contact Sky for further assistance in these circumstances.

Thanks again,