@Miniminx1 wrote:
Can anyone help please! We are new to sky and have just changed from Virgin. We can't have sky via dish due to large trees in garden (protected by council so no chance of them being cut down -which we wouldn't do anyway, not trees fault). But the main puk in living room works fine but the 2nd puk in conservatory doesn't. It worked for 3 hours the first night (Friday 1st Aug) and now just shows a pixelated moving screen which changes colour. The SKY logo doesn't even come on anymore. We've spoken to Samsung who have run diagnostic checks on TV, no issues. We've tried the 2nd puk in living room (works fine). We've changed HDMI ports, plugged in ether cable to Puk nothing! It's driving us round the bend! Puk remote turns box on and off, switched off unplugged etc.... out of options so if anyone can help please or even just be honest and say nope not gonna happen lol - main router is only about 6-7 meters away from 2nd puk so not like it's gotta go through thick walls! No other devices near it either! Sky app says it has internet connection and is working 🤦🏻♀️ Spoke to sky 3 times now and offered a booster which we have installed, still the same pixelated annoying screen!
You need to find out the speed that the puck is actually receiving. To do this, open the Netflix app on the puck, navigate to the get help menu and select check your network. This will test the broadband speed the puck is receiving - it needs to be a stable and consistent 25Mbps as a minumum in order to get any sort of service working reliably.
