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Discussion topic: Returning a Sky Stream Box

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Avatar for PhilN11
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This message was authored by: PhilN11

Message posted on ‎14 Apr 2026 01:49 PM

Returning a Sky Stream Box

I cancelled my Sky contract within the cooling off period but a Sky Stream

box arrived while I was out.
There is no label in the box so could anyone advise how to return? Thanks

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎14 Apr 2026 02:29 PM

Re: Returning a Sky Stream Box

Posted by a Superuser, not a Sky employee. Find out more

Hi @PhilN11 

 

You can generate a royal mail label as per the steps here: https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎14 Apr 2026 03:31 PM - last edited: ‎14 Apr 2026 03:32 PM

Re: Returning a Sky Stream Box

Posted by a Superuser, not a Sky employee. Find out more

@PhilN11 

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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