Returned sky streaming puck

[SWMBO54]

• I returned the sky puck and remote, cable etc, in the packaging sky provided,  now sky are messaging me that I am being charged £67 for not returning it. I have proof of postage,  my problem is that when I phone the only number I can find on the website,  it's for calls about mobiles only  Does anyone have  a number for actual customer service please?

[Fothergill1]

Hi @SWMBO54 try the numbers shown in the following link: https://www.sky.com/help/articles/viewing-help 

Sky claiming to have not received your return is nothing new and posts on the forum are quite frequent. It happened to me a few years ago when returning a Sky multi-room box.  I phoned Sky and explained that I still had my proof of postage and the matter was sorted within a couple of minutes.

Good luck

[Dazzasky]

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@Fothergill1 wrote:

Hi @SWMBO54 try the numbers shown in the following link: https://www.sky.com/help/articles/viewing-help 

Sky claiming to have not received your return is nothing new and posts on the forum are quite frequent. It happened to me a few years ago when returning a Sky multi-room box.  I phoned Sky and explained that I still had my proof of postage and the matter was sorted within a couple of minutes.

Good luck

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Sky really need to get their act together, it's not fair on the customer receiving notification they are being charged for something that is not their fault. 

[Diana+Moore]

Iwhy am I stilll being charged for two lycks

[mikealanr]

@Diana+Moore 

We are fellow customers and know nothing about you. If you want to provide more information the community will do it's best to assist or you can contact sky on the link already provided in this thread.

MikeAlanR