Returned puck

[Patcut36]

I have returned my puck and Sky tell me they will charge £38 for non return.

 I no longer have proof of return because they messaged me saying thanks for returning the equipment,so I disposed of the returns receipt.

Thanks.

[Fothergill1 · Accepted solution]

Hi @Patcut36 The only option you have is to call Sky to discuss the matter.  Hopefully you will still have the notification you received from SKy confirming the receipt of your return but if not presumably Sky will have a record of the notification.

I had a similar issue a few years ago when returning a Sky Q multiroom puck but I still had my proof of postage.  You see posts similar to yours all the time which shows that the returns procedure is not up to standard.