29 May 2024 07:02 AM
Hello
how do you rescan the Ariel for channels?
29 May 2024 07:26 AM
I don't believe the aerial socket is enabled for UK puck versions.
29 May 2024 07:38 AM
Posted by a Superuser, not a Sky employee. Find out moreDo you have Sky Stream or Sky Glass? You have posted this in the Sky Stream section of the forum and in the UK that doesn't support plugging in an ariel and receiving the DTT channels through them.
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29 May 2024 07:57 AM
Oh why is there an Ariel socket?
It offered me a channel scan before I linked it up to my Sky sub, it's gone now though.
29 May 2024 08:10 AM
Posted by a Superuser, not a Sky employee. Find out more
@oxfordmark85 wrote:Oh why is there an Ariel socket?
It offered me a channel scan before I linked it up to my Sky sub, it's gone now though.
Because the stream puck is standard Comcast hardware that they use globally so in a small number of regions the ariel socket is supported.
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29 May 2024 08:11 AM
Posted by a Superuser, not a Sky employee. Find out more@oxfordmark85 the aerial socket is present on the pucks because it is a requirement in some other markets like Italy the UK firmware disables its functionality. On the Glass TV it is also there for use if people stop buying the Sky package so the TV has some limited functionality. It does not work while the TV is connected to a Sky account.
29 May 2024 09:38 AM - last edited: 29 May 2024 09:40 AM
Posted by a Superuser, not a Sky employee. Find out more
@oxfordmark85 wrote:
Oh why is there an Ariel socket?
Some territories mandate the presence of a DTTV tuner so that the hardware is capable of receiving state-run terrestrial broadcast television as well as proprietary streaming or satellite content.
In Italy Sky had to produce a separate version of their Q television boxes, which is very expensive to do for a limited market: having the Stream puck be universal is a reasonable business decision but does tend to leave UK users rather confused.