Rerun of equipment

[Johng471]

I keep getting text asking for return of equipment which I have already sent back, in August and I have proof of posting

[peter-marlow+1966]

I would  call sky and give  them the details  of proof of postage 

[Fothergill1]

Hi @Johng471  I had the same issues a few years ago returning a Sky Q multiroom box.  I phoned SKy and explained I had the proof of postage and the matter was resolved.

The person I spoke to said that there continual problems with returned items and the system (at that time) was not fit for purpose.  One would hope that it has improved by now but issues will always occur from time to time.

[lettice · Accepted solution]

As above.

This is quite common and I, many other Superusers and other customers on the community have all had this.

You will need to either chat with or call Sky, having your proof of postage to hand, if you have it.

They will then check the return and that will clear the 'nagging' text and email message for you.