Removing Sky Cinema from Sky Stream

[Kat105]

I want to remove Sky Cinema from my contract am I unable to do this whilst in contract without triggering an early termination fee?! I'm happy to keep the basic package with Netflix but we're barely using Cinema and it's costing a lot. All the 'help' directs me back to changing your package which only allows you to add services not remove them. 

[Dazzasky · Accepted solution]

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@Kat105 wrote:

I want to remove Sky Cinema from my contract am I unable to do this whilst in contract without triggering an early termination fee?! I'm happy to keep the basic package with Netflix but we're barely using Cinema and it's costing a lot. All the 'help' directs me back to changing your package which only allows you to add services not remove them. 

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Unfortunately if your cinema contract is for 12 months then you can't cancel without penalty I'm afraid. You could try speaking directly to Sky to see if they will let you cancel but it's unlikely @Kat105

[Kat105]

Thank you! What a pain!