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This message was authored by: Frustrated63

Remote

I have changed my batteries on my sky stream remote not working can adjust the volume and mute so there it is working however no response on the screen for browsing and changing channels ?


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This message was authored by: lettice Answer

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

If you have not already done so, try re-pairing your remote;

 

On your Sky remote:

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Wait until you see the 'Your remote is now connected' message and select Continue.
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: lettice Answer

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

If you have not already done so, try re-pairing your remote;

 

On your Sky remote:

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Wait until you see the 'Your remote is now connected' message and select Continue.
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: Frustrated63

Re: Remote

Thanks will try later as going out with dog 🐕 👍

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This message was authored by: Frustrated63

Re: Remote

Thanks for your advice that worked for n me thanks 🙏 

This message was authored by: mickthered

Re: Remote

Just had three days messing with this.

Set up my stream  it found the remote  for  my samsung TV  and everying  first time.

Had to reset the box  and then the remote again.

However this time it just refused  to find the TV tried all the suggestions above

and more,wouldnt find TV when I tried the model number (Which it  did the first time)

Even tried a new remote  and nothing

Eventually   after about 3 days of on and off messing  I tried the code again  plyed about with

the numbers  eventually a samsung  code came up ,not  for my TV but I pressed on that one

and it finally worked 

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