23 Jan 2025 03:25 PM
23 Jan 2025 03:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@JanieD001 wrote:
TV is not working with sky remote. The sky remote is a sealed unit, so no access to batteries! Please help.
This cannot be true, AFAIK ALL Sky remotes use replaceable batteries
Which Sky System do you have?
23 Jan 2025 03:47 PM
Posted by a Superuser, not a Sky employee. Find out more@JanieD001 If you have a Sky Glass/Stream remote, which it sounds like you have, please see the steps here to access the batteries.
23 Jan 2025 07:40 PM
Posted by a Superuser, not a Sky employee. Find out more@JanieD001It is certainly not a sealed unit but removing the back of the remote can be a problem the first couple of times as it it very stiff.
I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover. Note the back only moves a few millimetres and can then be lifted off.
A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.