Remote not working

[JanieD001]

TV is not working with sky remote. The sky remote is a sealed unit, so no access to batteries! Please help.

[Annie+UK]

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@JanieD001 wrote:
TV is not working with sky remote. The sky remote is a sealed unit, so no access to batteries! Please help.

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This cannot be true, AFAIK ALL Sky remotes use replaceable batteries

Which Sky System do you have?

• Sky Plus (Sky Plus Forum)
• Sky Q (Sky Q Forum)
• Sky Stream (Sky Stream)
• Sky Glass & Live (Sky Glass & Live)

[GD1]

@JanieD001  If you have a Sky Glass/Stream remote, which it sounds like you have, please see the steps here to access the batteries.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remo...

[Fothergill1]

@JanieD001It is certainly not a sealed unit but removing the back of the remote can be a problem the first couple of times as it it very stiff. 

I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover. Note the back only moves a few millimetres and can then be lifted off. 

A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.