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Message posted on ‎23 Jan 2025 09:58 PM

Just switchef

Just switched from Virgin to Sky Do Sky sort out the TV switch too or just Broadband?, I.e. do I need to cancel the TV with Virgin myself? TIA

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This message was authored by: GD1 Answer

Message posted on ‎23 Jan 2025 09:59 PM

Re: Just switchef

Posted by a Superuser, not a Sky employee. Find out more

@RazzRach  Sky and any other ISPs can only switch broadband, you will need to cancel TV with VirginMedia yourself.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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This message was authored by: GD1 Answer

Message posted on ‎23 Jan 2025 09:59 PM

Re: Just switchef

Posted by a Superuser, not a Sky employee. Find out more

@RazzRach  Sky and any other ISPs can only switch broadband, you will need to cancel TV with VirginMedia yourself.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkGoldsmith

Message posted on ‎23 Jan 2025 09:59 PM

Re: Just switchef

Posted by a Superuser, not a Sky employee. Find out more

Hi @RazzRach  welcome to the forum.

 

Sky can only switch broadband and landline services for your, they can't switch Tv service s so you would need to contact Virgin yourself to cancel any TV subscription.

Sky Stream and Sky Broadband customer

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