Remote control problems

[Mac4Shaz24]

Paper strip stopping batteries from connecting ripped when I tried to remove it. Can't see how to remove the remaining paper to get my remote working. Can anybody help me please???

[GD1]

@Mac4Shaz24  Pleasee the instructions here https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remo...

[martswain]

If you are finding it difficult to get a grip on the remote put on a pair of rubber gloves.

You only need to slide it a few mm to get the back free.

[Mac4Shaz24]

Cannot remove back from puck remote 

[martswain]

@Mac4Shaz24 you'll have to keep trying, make sure you are moving it in the direction of the very small arrow.

[Chrisee]

@Mac4Shaz24 it can be tough getting the back off the remotes I lay them face down on a towel or on a carpetted floor and use. The flat of my hand to slip the back down in the direction of the arrow - the back moves a little way.