Remote broken on atrival

[Hubbarde]

I had my sky package arrive yesterday 

The number 7 is broken so can't enter pass pin 

[Ellie_TV]

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@Hubbarde wrote:

I had my sky package arrive yesterday 

The number 7 is broken so can't enter pass pin 

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That's not a good start.

Follow the troubleshooting here and at the end of it you should be able to order a replacement free of charge:

https://www.sky.com/help/articles/remote-control-help-sky-glass