Received price increase email today. Can I cancel Stream free of charge when I still have 17 moonths

[Sky+Go+lfer]

Hi,

I received a price increase email from Sky today. Can I cancel Stream free of charge when I still have 17 mnths left on the contract?  I have been with Sky 30+ years (since the BSkyB battle) but the price increase has now got to a tipping-point for me (will go to £111/month for Stream + £35/month for Sky broadband).  I think the Ofcom ruling means I have 31 days to cancel the Sky broadband which is increasing to £35 /month compared to £31/month with BT for the same speeds. I have an Openreach broadband box into the house, so it should be a simple swap-over on the router. (once the Accounts have been decommissioned /activated).  I am not sure where I stand on the Stream tv subscription though with regards to cancellation whilst in contract???

[MarkGoldsmith]

---

@Sky+Go+lfer wrote:

Hi,

I received a price increase email from Sky today. Can I cancel Stream free of charge when I still have 17 mnths left on the contract?  I have been with Sky 30+ years (since the BSkyB battle) but the price increase has now got to a tipping-point for me (will go to £111/month for Stream + £35/month for Sky broadband).  I think the Ofcom ruling means I have 31 days to cancel the Sky broadband which is increasing to £35 /month compared to £31/month with BT for the same speeds. I have an Openreach broadband box into the house, so it should be a simple swap-over on the router. (once the Accounts have been decommissioned /activated).  I am not sure where I stand on the Stream tv subscription though with regards to cancellation whilst in contract???

---

I believe the 31 day cancellation from notification of the price rise doesn't currently apply for TV subscriptions.

[mikealanr]

Hi @Sky+Go+lfer 

As @MarkGoldsmith indicates the t&C's of the contract allow Sky to I crease the subscription cost while you are in contact.

See section 9: https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blt554f91d0baef4aa1/679a104cb32...

You can only change as a result of this notification if you.are outside your minimum term.

MikeAlanR

[Sky+Go+lfer]

I believe there is a new instruction from the regulator (Ofcom) that you now have 31 days from notification of a price increase to cancel Broadband contract. 

[mikealanr]

Hi @Sky+Go+lfer 

Yes but this is a question around sky stream.

MikeAlanR

[MarkGoldsmith]

---

@Sky+Go+lfer wrote:

I believe there is a new instruction from the regulator (Ofcom) that you now have 31 days from notification of a price increase to cancel Broadband contract. 

---

Correct that's for mobile and broadband contracts where the T&Cs don't stipulate a pound and pence price increase at the time of starting the contract.