Re subscribe to sky stream

[kirsty831]

On my home page it's saying no subscription how do I reactivate thanks

[Fothergill1]

@kirsty831 Try a reboot of your Glass or Puck.  Unplug it for a minute and plug it in again.  I will take about a minute to reboot. 

[kirsty831]

Hi it's still saying no subscription is there an online way to reactivate thanks

[Fothergill1]

@kirsty831 Do you have an activation code? If so log into your My Sky account at  https://www.sky.com/mysky

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

If you don't have a code post back here and I will escalate your post to the Community Messaging Team for an online chat.

[kirsty831]

Hi I've entered the activation code still saying no subscription thank you for your help

[Fothergill1 · Accepted solution]

@kirsty831To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum. When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.