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Discussion topic: Re-applying / Welcome Back Team for SKY stream

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This message was authored by Chimpishuk This message was authored by: Chimpishuk

Re-applying / Welcome Back Team for SKY stream

Good Day Folks, 

 

I had been a loyal customer of Sky for over 20 years starting out with a Sky+ box, follwed by Sky Q and eventually Sky Stream.  Due to personal circumstances (divorce) last year I had to tighten the purse strings and The Sky Stream was cancelled. a long with the gigafast broadband.  Since then I have signed up for a number of mobile / tech products with Sky such as a 15" Macbook Pro, Samsung Tab S9 Ultra and an iPhone pro.  So you could say my purse tightening requirements are over thankfully.  I decided it was time to rejoin Sky Stream since I already had three pucks and assumed it would be a simple case of signing up online.  Unfortunately, I was met with a prompt stating that I was already a Sky TV customer which is definitely not the case.  I called Sky today and spoke to a pleasant person in the welcome back team but she was also faced with the same dilema of my account stating I was already a Sky TV customer and that my case would have to be escalated to the dreaded back office team with no realistic timescales for resolution.  I wondered if anyone else had suffered this misfortune and what the potential feedback and fix was provided.  The only difference is that I have Virgin Media 1150Mbps service instead of Sky's Gigafast but I fail to see how that would cause any issues. 

 

Any input would be gratefully received as I'd like to get my stream service back up and running asap.  As much as I've used digital freeview and GoogleTV I can't help but miss the Sky interface.  

 

Please halp.  TIA. 

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