@lettice wrote:
Have removed some posts form a customer thread to this one as they had nothing to do with the customer issues.
@Super+Anthony
As we have already mentioned on here on previous threads about the V2 type puck.
It is not a Gen2 puck, like the Sky Glass TV is an upgrade in specs to the Gen1 TV.
There is no expected performance difference to the current puck.
All it has is a slightly different power socket design.
It is just a similar chipset from another supplier. Something many hardware manufacturers do to help steady supply chains.
You cannot request one as a replacement for your current puck and as far as we are aware there is no plan for any replacement of a current puck with this one.
Expect going forwards, new customers will be sent one or the other.
Returned pucks from leaving customers or from some returns that may have been deemed faulty will be refurbished and sent out to customers.
The refurbished process is done to a set standard testing level, before issuing.
Sky take seriously their eco credentials and try to avoid waste as much as they can.
I am amazed that a large corporation would be in the business of sending out refurbished pucks or even a more complex product like a Q box. Even if it's outsourced it's going to cost a lot of money to take it apart, examine it for damage (eg a liquid spill), test it, reassemble it and repackage it. I would think the more likely reason for the kit remaining Sky's property is that they can insist on it being returned so that they can meet their environmental responsibilities, especially equipment ending up in landfill.
