I have been experiencing problems with the puck

[Lisa412]

I have been experiencing problems with my stream puck there has been times it won't turn on I am having to resort to turning of the power then back on to get it to turn on

[lettice]

Can you have a read of this Sky help article, namely doing the recovery procedure on step 4

It helps with your kind of power issues.

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Also, change your pucks to the following recommended settings set in the Puck Settings>

Set Network standby mode to ON and Overnight power saving to OFF.

Turn wifi OFF under Network if your puck is connected via an ethernet cable.

Different ways to get to the settings menu;

Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.