No bbc2 channel and others

[_EmH_]

Same here! Were new to sky so still learning to navigate it, but the 'all channels' tv guide has disappeared from our home menu... can only watch normal channels by logging in to each app.. can anyone help advise please

[Laing1]

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@_EmH_ wrote:
Same here! Were new to sky so still learning to navigate it, but the 'all channels' tv guide has disappeared from our home menu... can only watch normal channels by logging in to each app.. can anyone help advise please

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@_EmH_ What Sky service do you have as it sounds like you are talking about Sky Stream/Glass or Sky Q and not Sky Go

[caesarome]

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@_EmH_ wrote:
Same here!

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Are you also using the Sky Go app @_EmH_ as from your post I don't believe you are ?

[_EmH_]

Hello, sorry yes may have jumped on the wrong thread.

Using a Sky puck on our smart TV. Was all working well when set up about a month ago, and now our 'normal tv' has disappeared and we have apps available 

[lettice]

You have not mentioned what you have tried.

Would suggest if you have not done so already, trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Also, would also recommend a restart or your broadband router/hub.