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Discussion topic: Re: I need a new remote control

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Avatar for Wet22x
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This message was authored by: Wet22x

Message posted on ‎14 Jan 2026 07:57 PM

Re: I need a new remote control

Only some buttons are working clean reset and still not working.

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎15 Jan 2026 06:51 AM

Re: I need a new remote control

Posted by a Superuser, not a Sky employee. Find out more

Can you first work your way through the Sky help article linked below, to see if that fixes your issue.

 

If none of that works, you can order via an online form a replacement remote control at the end of the same Sky help article;

 

https://www.sky.com/help/articles/remote-control-help-sky-glass

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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎15 Jan 2026 12:29 PM

Re: I need a new remote control

Posted by a Superuser, not a Sky employee. Find out more

@Wet22x 

 

There is a sky remote app you can download from the android / ios app stores that can pair to your device if required.

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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