Loading tecnical fault

[Carla1988]

Every other day it's happening keeps saying loading or technical fault sick of it

[lettice]

You have not mentioned what your have tried, like a settings restart or a broadband router/hub restart.

A general cause of issues like you are experiencing is a poor local network or wifi connection to your puck along with any kind of interference.

If you have not done so, would  suggest trying a broadband router /hub restart and a restart of your Sky Stream box
On your puck, go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

if it is more of a local network issue.
Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test several times, say over a half hour period between tests.
What is your speed?

Please make sure you also that your pucks may be suffering from interference.

The puck much like a Sky Q box can for some customers suffer from this at times.
More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

[Gincap]

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@Carla1988 wrote:

Every other day it's happening keeps saying loading or technical fault sick of it

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This is a known fault and there is a thread on it. The workaround is power on get the fault message, power off give it a few seconds then power on using the home button. I have this issue daily so is second nature now 🙄

[Jporch316]

@Carla1988 

out of interest which ISP do you use?