Query with stream displaying no internet connection

[Marty_A]

I have something odd happening to Sky stream when I first switch on which I'd like help getting to the bottom of. I'm a new Sky stream user and I initially set everything up using the ethernet connection because my understanding is that it's a better connection. However, Every time I switch Sky stream on it says there is no Internet connection but there definitely is. If I then switch it on and off, then it seems to be okay. I then thought that I would try disconnecting the ethernet cable and setting it up just on Wi-Fi. In doing so, I now don't have the problem and everything works fine at startup. I am therefore very confused and wonder if anyone has any ideas as to why I have this problem when it's hard wired directly into the router and has anyone else experienced the same? By the way, my router is a new EE router. Thanks for any advice.

[Mister_Dalek]

@Marty_A 

Make sure network standby is turned on in the network settings & make sure WiFi is turned off. 
There have been issues reported with EE routers & Sky products recently. May be related. 

[Marty_A]

Thank you. Network standby is on and when I was connected by Ethernet I did have Wi-Fi turned off. Wi-Fi is on now as I'm using it without the Ethernet connection. 

[Exiled-in-HH]

Did you also turn the power saving option off?

Do you activate the Puck with the standby button or home button?

[Marty_A]

Yes, I did turn off power saving as well. I use the remote to turn on and off puck which turns on and off tv. 

[Exiled-in-HH]

But ... do you activate the Puck using the standby button or home button on the remote?

[Marty_A]

Just a little confused. I use the on off button on the remote. This turns on the puck. 

[Exiled-in-HH]

That's a standby button😉

You can activate a Puck by either using the Standby button on the remote or Home button on the remote🤔

I always use the Home button and never had your issue ... that's why i was interesed to know which button you used😉

[lettice]

When you make the changes to standby options and especially a network type switch ( wifi to ethernet and switching the wifi option to off), it is best to do a puck power reset after making them each time.

Either,

Switch off the puck power for a few minutes.

Or, do the power reset from the puck settings;

Go to settings

select Systems Management

select Resets & updates

select Restart device

Your puck will do a power reboot and will take a number of minutes to complete.