This discussion topic has been answered Discussion topic: QS040.040.00P Issues
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Message posted on 16 Aug 2026 09:18 PM
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Re: QS040.040.00P Issues
I too get the loss of sound , twice in the space of 30 mins. Also picture freeze and sound loss to follow. It is a absolute joke it can take so long to sort it. I'm on QS040 , strange how it went back to QS 037 and now it's back on QS040. I certainly won't be renewing my contract, unfortunately it's not due until next June.
Message posted on 17 Aug 2026 08:41 PM
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Re: QS040.040.00P Issues
Doesn't seem to be any change at my end but it all seems to work at the moment. Maybe the problem was at Sky end but they wouldn't tell us.
Message posted on 17 Aug 2026 10:04 PM
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Re: QS040.040.00P Issues
No still not working correctly here, no update as yet.
Message posted on 17 Aug 2026 11:51 PM - last edited: 18 Aug 2026 12:16 AM
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Re: QS040.040.00P Issues
It's appears this issue with the blank thumbnails has appeared again, for me it had seemed to be fixed for a few days but has reappeared today worse than ever
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“Trying to help improve sky glass”
Message posted on 18 Aug 2026 12:00 AM - last edited: 18 Aug 2026 12:01 AM
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Re: QS040.040.00P Issues
Hi @Deedee36 at one point yesterday every single thumbnail on my home screen was blank. I scanned down as far as the settings rail (about 18 rails in total). I have just checked and a total of 16 thumbnails were blank.
If my post (or any other) has solved your issue please mark as an "Answer" as it helps others identify the solution
Message posted on 18 Aug 2026 12:15 AM
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Re: QS040.040.00P Issues
@Fothergill1 I've 196 blank ones at the minute
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“Trying to help improve sky glass”
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