@Yorkshire3 If you have the new puck with a different power brick these tend to be on the newer release such as QS038 while the older ones may be on QS037, which doesn't really mean much these days as it's the UI version that is important.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
