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Discussion topic: Puck

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Avatar for Markfrommk
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This message was authored by: Markfrommk

Message posted on ‎03 Sep 2026 06:16 AM

Puck

Tv puck takes minutes to connect to wifi after turning on. Picture and connection are awful. Its like 70s tv quality picture. Had a new puck and the issue still exists. Sky app says wifi performance is good!!!!! Extremely disappointed...though it may be to do with position sky put our hub in. All told really regretting moving to sky
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎03 Sep 2026 09:32 AM

Re: Puck

Posted by a Superuser, not a Sky employee. Find out more

@Markfrommk  If you're having the same issue with different pucks the issue would suggest to be wifi related, on the stream puck go to the Netflix App, go to Get GHelp, run connection test, what speed is being reported at the puck.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Paddiewack

Message posted on ‎03 Sep 2026 10:18 AM - last edited: ‎03 Sep 2026 10:18 AM

Re: Puck

Have you tried connecting your puck using an Ethernet cable? It would at least show if your issue is WiFi related!

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