Puck

[trek66]

The puck we have has been dodgy from beginning 

[GD1]

@trek66  For the community to help more info is needed, been dody isn't telling the community much.

[mikealanr]

Hi @trek66 

You will need to provide more information for the community to assist. Who is your ISP? What speed do you get? What speed is your puck getting ( you can check in netflix - profile pic > get help? > Connectivity check). What exactly is the issue you are having.

"Dodgy" doest give us a lot to go off. Remember we are fellow customers not sky, we know nothing about you, or your set up unless you tell us.

MikeAlanR

[Angel_Aka]

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@trek66 wrote:

The puck we have has been dodgy from beginning 

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It might not be the puck that's dodgy, it might be the broadband connection it's receiving. 

SkyOS, the operating system which runs on the puck is largely server-based, not stored on the puck itself, therefore it requires a fast and more imporantly, stable connection to Sky's servers. If your broadband simply isn't fast enough or has excessive speed fluctuations then you will have a 'dodgy' experience with Sky Stream, even with a perfectly functioning puck.