Hi @susanharrod
Follow the steps outlined here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck
If it's not working you will need to call sky to arrange a replacement as we are fellow customers on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
