Puck upstairs picture/sound problems

[Jacki66]

We've just joined. Sky fibre broadband and Sky Stream. Downstairs works fine, upstairs picture freezes and doubt disappears every few seconds. Extremely frustrating as we simply can't use what we've paid for.

[martswain]

If you swap the boxes over do you get the same issue upstairs?

If you do then it'll likely be that the upstairs box is not receiving a sufficiently fast or stable WiFi signal to stream consistently.

What does the Netflix checker report?