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Message posted on ‎29 Oct 2025 05:46 PM

Puck setup charge

Why have I been charged £39 for puck setup when I set it up myself

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Message posted on ‎29 Oct 2025 06:01 PM

Re: Puck setup charge

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Hi @Steve946  although it is referred to as a setup charge I imagine it is to cover various costs such as manufacture, power supply, HDMI cable, postage and packaging etc. 

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This message was authored by: Fothergill1 Answer

Message posted on ‎29 Oct 2025 06:01 PM

Re: Puck setup charge

Posted by a Superuser, not a Sky employee. Find out more

Hi @Steve946  although it is referred to as a setup charge I imagine it is to cover various costs such as manufacture, power supply, HDMI cable, postage and packaging etc. 

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Message posted on ‎29 Oct 2025 06:01 PM

Re: Puck setup charge

@Steve946 wrote:

Why have I been charged £39 for puck setup when I set it up myself

It covers the cost of the puck itself, postage and the warranty. It's sort of like a rental fee. If it goes wrong Sky will replace it for however long you remain subscribed. 

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Message posted on ‎29 Oct 2025 06:04 PM

Re: Puck setup charge

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That is not a setup charge.

All pucks are self install.

 

It is a one off fee charge.

Often with some initial Sky Stream Puck order offers, you may with certain discounts get your first puck for free.

All subsequent Pucks you order will incur the one off charge.

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Message posted on ‎29 Oct 2025 11:09 PM

Re: Puck setup charge

@lettice wrote:

That is not a setup charge.

All pucks are self install.

 

It is a one off fee charge.

Often with some initial Sky Stream Puck order offers, you may with certain discounts get your first puck for free.

All subsequent Pucks you order will incur the one off charge.

Semantics. Sky insist on calling it a 'setup fee' during the ordering process. 

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