Hi @steve+tetley
Yes Sky will send you a complete new puck with everything in the box.
You'll need to return any:
Sky-owned Sky Stream pucks
Remotes
Cables
Or you run the risk of a non return charge.
https://www.sky.com/help/articles/charges-for-not-returning-sky-stream-puck#:~:text=Go%20to%20Charge....
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
