@Scooter071You could try a full hard reset of the remote as follows:
With glass/puck turned off at the wall:
Hold 4 & 6 for 10 seconds
Hold 7 & 9 for 10 seconds
Turn on glass/puck & wait for it to reboot & go to homepage
Hold 1 & 3 until it says it is connected (or follow on screen messages)
It that doesn't work try holding the remote at both ends and gently twist it as though you were wringing out a cloth. As stupid as this sounds it has helped many people including me.
If it is still not working try the following trouble shooting guide: Remote help
Lastly, if still having trouble, phone Sky and request a replacement remote. If you have one available you can use a Sky Q remote while you wait for a replacement from Sky.
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