Discussion topic: Puck problem

This message was authored by: Malc51 · ‎09 Nov 2025

My puck constantly needs reset.

This message was authored by: mikealanr · ‎09 Nov 2025

If you need help from the community you will need to provide more information. What is the exact issue? What's the setup? Who is your ISP etc etc. Remember we are fellow customers not sky and know nothing about you unless you tell us.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: GD1 · ‎10 Nov 2025

@Malc51 Your duplicate thread regarding the same issue has been removed as you already raised the same question here.

As per @mikealanr you'll need to provide a lot more information if you want the communities help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: Puck problem

Puck problem

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