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Discussion topic: Puck plug doesn’t fit behind tv

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This message was authored by Simo1 This message was authored by: Simo1

Puck plug doesn’t fit behind tv

Plug socket on puck is 3" deep and doesn't fit behind my wall mounted TVs?

stream advertises no cables I had TVs wall mounted cabling sunk in walls, now stream arrived and plug won't fit behind wall bracket??

what do I do? Why is plug so big? Can it be changed for a normal flat plug??

surely any wall mounted tv will have this issue and we took advice before having work done just never expected this plug??

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This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Puck plug doesn’t fit behind tv


@Simo1 wrote:

Plug socket on puck is 3" deep and doesn't fit behind my wall mounted TVs?

stream advertises no cables I had TVs wall mounted cabling sunk in walls, now stream arrived and plug won't fit behind wall bracket??

what do I do? Why is plug so big? Can it be changed for a normal flat plug??

surely any wall mounted tv will have this issue and we took advice before having work done just never expected this plug??


Sky Stream still needs to connect to your TV via an HDMI cable so I don't know where you read the 'no cables' thing. 

 

This message was authored by mikealanr This message was authored by: mikealanr

Re: Puck plug doesn’t fit behind tv

Posted by a Superuser, not a Sky employee. Find out more

That is Sky Glass advertising not Stream: "The only TV with Sky Inside. So you can stream every channel, show and app over WiFi. No dish. No box. No fuss"

 

@Simo1 The plug is needed as it has a transformer inside to ensure the power supplied to stream box is the correct rating, sky are unable to to supply an alternative. Googling Sky stream plug would have shown you the type of plug supplied. 

 

I guess you could look at using an extension lead behind the TV some how?

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Chrisee This message was authored by: Chrisee

Re: Puck plug doesn’t fit behind tv

Posted by a Superuser, not a Sky employee. Find out more

@Simo1 placing any wifi connected behind a wall mounted TV is asking for problems as TVs contain a lot of metal that blocks the signal. Why not connect the puck away from the TV and use a HDMI cable to link to the TV? 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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