25 Mar 2024 05:09 PM
Plug socket on puck is 3" deep and doesn't fit behind my wall mounted TVs?
stream advertises no cables I had TVs wall mounted cabling sunk in walls, now stream arrived and plug won't fit behind wall bracket??
what do I do? Why is plug so big? Can it be changed for a normal flat plug??
surely any wall mounted tv will have this issue and we took advice before having work done just never expected this plug??
25 Mar 2024 05:31 PM
@Simo1 wrote:Plug socket on puck is 3" deep and doesn't fit behind my wall mounted TVs?
stream advertises no cables I had TVs wall mounted cabling sunk in walls, now stream arrived and plug won't fit behind wall bracket??
what do I do? Why is plug so big? Can it be changed for a normal flat plug??
surely any wall mounted tv will have this issue and we took advice before having work done just never expected this plug??
Sky Stream still needs to connect to your TV via an HDMI cable so I don't know where you read the 'no cables' thing.
25 Mar 2024 06:19 PM - last edited: 25 Mar 2024 06:20 PM
Posted by a Superuser, not a Sky employee. Find out moreThat is Sky Glass advertising not Stream: "The only TV with Sky Inside. So you can stream every channel, show and app over WiFi. No dish. No box. No fuss"
@Simo1 The plug is needed as it has a transformer inside to ensure the power supplied to stream box is the correct rating, sky are unable to to supply an alternative. Googling Sky stream plug would have shown you the type of plug supplied.
I guess you could look at using an extension lead behind the TV some how?
MikeAlanR
25 Mar 2024 06:24 PM
Posted by a Superuser, not a Sky employee. Find out more@Simo1 placing any wifi connected behind a wall mounted TV is asking for problems as TVs contain a lot of metal that blocks the signal. Why not connect the puck away from the TV and use a HDMI cable to link to the TV?
14 Jul 2024 05:56 PM
Use one of those plugs with 2 connectors and plug your puck on the top connector so it sits vertically
31 Jul 2024 10:25 PM
An extension lead??