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This message was authored by: KevinRodgers

Message posted on ‎28 Dec 2025 11:17 PM

Puck not updating

Hi guys, I have a Sky Streaming Puck which won't update beyond 1.3 no matter what I do. Any help would be appreciated.
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Avatar for GD1
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This message was authored by: GD1 Answer

Message posted on ‎29 Dec 2025 02:21 AM

Re: Puck not updating

Posted by a Superuser, not a Sky employee. Find out more

@KevinRodgers  You can't force an update you'll simply need to wait for the next batch updates

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for Daymo
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Message posted on ‎28 Dec 2025 11:23 PM

Re: Puck not updating

What build version do you have? Mine is at QS037 but the OS is 1.3

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This message was authored by: KevinRodgers

Message posted on ‎28 Dec 2025 11:48 PM

Re: Puck not updating

Am on IPO61-ef and software 1.3 but the puck wont update. 

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Message posted on ‎29 Dec 2025 12:29 AM

Re: Puck not updating

Have you tried to restart the device wait a few minutes and see what happens. I'm not suggesting you haven't done, it's just worth checking 

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This message was authored by: GD1 Answer

Message posted on ‎29 Dec 2025 02:21 AM

Re: Puck not updating

Posted by a Superuser, not a Sky employee. Find out more

@KevinRodgers  You can't force an update you'll simply need to wait for the next batch updates

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎29 Dec 2025 06:53 AM

Re: Puck not updating

Posted by a Superuser, not a Sky employee. Find out more
@KevinRodgers wrote:
Hi guys, I have a Sky Streaming Puck which won't update beyond 1.3 no matter what I do. Any help would be appreciated.

1.3 is the correct Sky OS so it won't update. That is what we are all on @KevinRodgers 

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