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Discussion topic: Puck not turning on
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This message was authored by: Daragh23
Message posted on 09 Nov 2025 03:24 PM
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Puck not turning on
My Sky puck has not connected with my tv for a number of days. The white light comes on when plugged in but nothingcomes on on rhe tv screen and it says that there is no connection. When i try to restart/reboot the puck it only displays the white light and no red light appears anymore. I think the puck may be broken and i may need a replacement.
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This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Nov 2025 04:00 PM
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Re: Puck not turning on
Have a read of this Sky help article, namely doing the recovery procedure on step 4;
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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