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Discussion topic: Puck not turning on

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This message was authored by: Daragh23

Puck not turning on

My Sky puck has not connected with my tv for a number of days. The white light comes on when plugged in but nothingcomes on on rhe tv screen and it says that there is no connection. When i try to restart/reboot the puck it only displays the white light and no red light appears anymore. I think the puck may be broken and i may need a replacement.
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This message was authored by: lettice

Re: Puck not turning on

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely doing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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