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Discussion topic: Puck not turning on
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This message was authored by: Daragh23
Message posted on 09 Nov 2025 03:24 PM
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Puck not turning on
My Sky puck has not connected with my tv for a number of days. The white light comes on when plugged in but nothingcomes on on rhe tv screen and it says that there is no connection. When i try to restart/reboot the puck it only displays the white light and no red light appears anymore. I think the puck may be broken and i may need a replacement.
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This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Nov 2025 04:00 PM
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Re: Puck not turning on
Have a read of this Sky help article, namely doing the recovery procedure on step 4;
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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