New Puck freezes and black screen

[Garyp007]

Hi,

I have just added whole home and recieved an extra puck for the bedroom but as soon as it starts up it freezes and goes to a black screen.

I have tried both wifi and a wired connection, have 100 to 130mbs in both living room and bedroom (although I cant check this through Netflix as the puck doesnt stay on long enough! Original Puck works fine in both living room and bedroom.  How do I go about getting a replacement puck? 

[mikealanr · Accepted solution]

Hi @Garyp007 

You will need to call sky for a replacement as we are fellow subscribers on the community.

Contact info here:

https://www.sky.com/help/articles/viewing-help

MikeAlanR

[Garyp007]

Thanks for the link Mike, I will try calling them tomorrow.