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Discussion topic: Puck not responding

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This message was authored by: Ross110

Message posted on ‎26 May 2024 06:51 PM

Puck not responding

My puck is froze in you are connected

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This message was authored by: GD1

Message posted on ‎26 May 2024 08:23 PM

Re: Puck not responding

Posted by a Superuser, not a Sky employee. Find out more

@Ross110  Have you tried any steps to resolve the issue?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Ross110

Message posted on ‎27 May 2024 05:37 PM

Re: Puck not responding

Yes tried everything it will not move off that screen 

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This message was authored by: Padam_Padam

Message posted on ‎27 May 2024 05:41 PM

Re: Puck not responding

@Ross110 wrote:

Yes tried everything it will not move off that screen 

If that includes turning it off at the wall for a few minutes then powering it back on and it still doesn't work then you'll need to ring Sky for further troubleshooting and potential replacement. 

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