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Discussion topic: Puck not getting past activation after a reset

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Message posted on ‎16 Sep 2025 12:26 PM

Puck not getting past activation after a reset

Iv had to reset my puck as it was flashing white for over 30 mins so I did the whole unplug press power button and wait for flashing lights now my remote wont link/unlink And I skip then the puck wont connect to my active sky account
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This message was authored by: Metal_ed

Message posted on ‎16 Sep 2025 12:33 PM

Re: Puck not getting past activation after a reset

To top it off it now wont go past the rainbow line in the middle of the screen 🤦‍♂️
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This message was authored by: GD1

Message posted on ‎16 Sep 2025 12:54 PM

Re: Puck not getting past activation after a reset

Posted by a Superuser, not a Sky employee. Find out more

@Metal_ed  You'll need to call Sky to assista as doing a full reset like that can cause account issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Metal_ed

Message posted on ‎16 Sep 2025 01:25 PM

Re: Puck not getting past activation after a reset

Thought that would be the case will do it tomorrow as working tonight cheers for the help
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