@clarkey123
That speed is marginal. Sky say you need 25Mbps for HD and 30Mbps for UHD for each puck to work. If you have other devices using the Internet at the same time, you may encounter issues.
You could try connecting via ethernet cable (and turn WiFi off in settings) and you may see an improvement.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
