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Discussion topic: Puck may not be good

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This message was authored by: Thoday

Message posted on ‎18 Nov 2024 08:06 PM

Puck may not be good

One of my tvs is not working correctly. Signal Drops out.  Picture freeze s and at the moment can't get the signal delivered to the to at all. The others appear s to be fine. 

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Superuser
This message was authored by: mikealanr

Message posted on ‎18 Nov 2024 09:13 PM

Re: Puck may not be good

Posted by a Superuser, not a Sky employee. Find out more

Hi @Thoday 

 

Could it be margin signal at the location? Try swapping them over and see if they work or if you still have trouble. If you do confirm that puck isn't working as intended you will need to call Sky as we are fellow subscribers here on the forum.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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