Hi @Rembrandt2
Not seen this issue reported before. Something to try. Make sure WiFi is off in network settings (if on turn it off and reboot the puck) as connecting ethernet doesn't automatically disabled the WiFi and the puck will try to connect via WiFi even when the cable is connected.
The other thing to turn on is "network standby mode" while this shouldn't apply on pause may help. Forces the puck to keep internet connection alive when in standby.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
