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Discussion topic: Puck losng connection.

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KevinPD
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This message was authored by KevinPD This message was authored by: KevinPD

Puck losng connection.

‎11 Nov 2024 03:42 PM

The sky puck keeps losing connection to the hub, and I have to reconnect, which is a pain as it is not the same keyboard as when you first connect. Does anyone else have this problem?

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mikealanr
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Superuser
This message was authored by mikealanr This message was authored by: mikealanr

Re: Puck losng connection.

‎11 Nov 2024 08:08 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @KevinPD 

 

Try going in to settings and turning network standby mode ON and overnight power saving OFF in the startup & standby section of settings.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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