Puck connecting to router and pod

[Cymru]

Hi, 

I'm currently speaking with Sky to get this resolved but wondering if anyone has had this issue. 

Joined Sky just under 2 weeks ago, both pucks in the house working great for about a week. Then suddenly when the wifi pod arrived to strengthen the wifi upstairs, the living room puck has gone terrible. Won't load live tv or anything on demand, or when it does the picture is shocking and doesn't stream for long. I'm lucky if the TV guide even loads. 

Oddly enough the upstairs puck is working absolutely fine. I can only assume that the upstairs puck is connected to the WiFi pod, whilst the downstairs puck is simultaneously connecting to both the router and pod, so the connections are interfering with each other, causing the poor performance. How do I get the downstairs puck to "forget" the pod and only connect to the router? 

The wifi is absolutely fine as we both work from home on teams calls all day and no issues at all. 

[punem]

yes we have the same issue. We are unable to stream anything, we keep getting press the red button. 

It has been going on for months now. 

[Jporch316]

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@Cymru wrote:

Hi, 

I'm currently speaking with Sky to get this resolved but wondering if anyone has had this issue. 

Joined Sky just under 2 weeks ago, both pucks in the house working great for about a week. Then suddenly when the wifi pod arrived to strengthen the wifi upstairs, the living room puck has gone terrible. Won't load live tv or anything on demand, or when it does the picture is shocking and doesn't stream for long. I'm lucky if the TV guide even loads. 

Oddly enough the upstairs puck is working absolutely fine. I can only assume that the upstairs puck is connected to the WiFi pod, whilst the downstairs puck is simultaneously connecting to both the router and pod, so the connections are interfering with each other, causing the poor performance. How do I get the downstairs puck to "forget" the pod and only connect to the router? 

The wifi is absolutely fine as we both work from home on teams calls all day and no issues at all. 

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Personally if it was working fine beforehand I would take the pod back out.

Otherwise you can go into the network settings on the puck and choose reset network connection and run through the WiFi setup again. It should default to the strongest signal