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Discussion topic: Puck keeps freezing

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This message was authored by: Dag2492

Puck keeps freezing

Recently got Sky Stream + Fibre broadband. Broadband is working fine, but the sky stream puck is absolutely awful. I can't do anything on it, if I scroll down on the menu it freezes. If I go to settings it freezes. Can't open any app or it freezes. Anything and everything I do the puck completely gets stuck and the remote doesn't do anything. I have to unplug the puck and replug it back in for it to work for a minute if I'm lucky. Anyone got any ideas for a fix?! It's driving me nuts

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This message was authored by: Jporch316

Re: Puck keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Dag2492 wrote:

Recently got Sky Stream + Fibre broadband. Broadband is working fine, but the sky stream puck is absolutely awful. I can't do anything on it, if I scroll down on the menu it freezes. If I go to settings it freezes. Can't open any app or it freezes. Anything and everything I do the puck completely gets stuck and the remote doesn't do anything. I have to unplug the puck and replug it back in for it to work for a minute if I'm lucky. Anyone got any ideas for a fix?! It's driving me nuts


May be worth contacting sky and requesting troubleshooting/ replacement under warranty 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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