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Discussion topic: Puck keep loosing conection to the internet

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This message was authored by: Dean2072

Puck keep loosing conection to the internet

Continues no internet connection every day it becoming ridicules 

we have to reboot the puck time after time 

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This message was authored by: lettice

Re: Puck keep loosing conection to the internet

Posted by a Superuser, not a Sky employee. Find out more

Is this on startup of your puck from being off overnight or does it happen  times a day when coming out of standby?

 

Try changing both your pucks to following recommended settings set in Settings>
Set Network standby mode to ON and Overnight power saving to OFF.

Turn wifi OFF under Network if connected via ethernet.

Immediately after you have made the above changes, do a settings restart to ensure the options get set.

On your Sky Stream puck go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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