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Discussion topic: Puck issues
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This message was authored by: Sandra211
Message posted on 07 Sep 2025 07:56 AM
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Puck issues
My lounge puck will not go past the "GetConnected " message ? Pressing home on the remote does not clear the screen ? I have tried all the different help suggestions but still not working ?
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This message was authored by: Dazzasky
Posted by a Superuser, not a Sky employee.
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Message posted on 07 Sep 2025 08:18 AM
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Re: Puck issues
@Sandra211 wrote:My lounge puck will not go past the "GetConnected " message ? Pressing home on the remote does not clear the screen ? I have tried all the different help suggestions but still not working ?
Have you tried pulling the plug out of the wall socket on the puck for a few seconds and then switching it back on again @Sandra211
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