Puck goes to sleep

[Julie-10UK]

Just joined Sky and my luck goes to sleep after 5-10 minutes on pause, when the TV turns off and when inactive at night. 

Even after 10 minutes I can't wake it up without unplugging which is ridiculous. 

I have changed the batteries, checked the puck settings and the TV settings as per the help guide and it's still happening. 

What else can I try and franklynits ridiculous to have to unplug it every time you nip out of the room. 

Thanks 

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141