Puck freezing

[smiffydave]

Sometimes when trying to watch an app - eg Disney / Apple TV  it's fine until the show starts then I lose picture and get only sound,  I have 70mbs and subscribe to the mentionned apps.  To me it seems an issue with the streaming of the actual shows.  I also have to fairly regularly restart the puck. I've only had Sky Stream for two weeks - is the puck faulty or an issue at Sky?

[GD1]

@smiffydave  How is the puck connecting to your router?

70mb should be enough for the puck to run plus additional use on your brodband

[smiffydave]

Puck is connected to router wirelessly.

[GD1]

@smiffydave  I would try ethernet cable from the puck to the router rather than wifi to see if this improves your experience.

[smiffydave]

I'll try that - thank you.